Other Information

* Our practice is fully computerised and our system is registered under the Data Protection Act. We will not share information outside the practice without your written consent except when making a referral to other health professionals.

* Members of our staff are bound by rules regarding your confidentiality.

* The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. This is a guide to the classes of information the practice intends to routinely make available, copies of which are available on request. The Petergate Surgery Freedom of Information Act

* We subscribe to the NHS zero tolerance policy with regard to violent or aggressive behaviour. A patient who is violent aggressive or abusive may be removed from the practice list.

GP and medical Student Training:
All four of our doctors are honorary senior clinical tutors for the Hull York Medical School (HYMS). We each spend some time working with students each week and we sometimes ask patients if they are willing to talk to students about their health. Sometimes students will be observing in our surgeries but you will always be asked if this is OK. Students will never make decisions about your care or treatment.

All students will be supervised by one of the partners. We are also involved in training fully qualified doctors who are learning to specialise in general practice. These doctors will usually work with us for six months at a time.

We Are Only Human

As a team we try hard to treat our patients as we would like ourselves or our own families to be treated. We would love to hear from you when we get things right but we also know that sometimes we could do better. If any aspect of your care has delighted you or, conversely, fails to meet your expectations, then please contact Fran Raper, the Practice Manager. We have a formal complaints policy, details of which can be obtained upon request. The Patient Advice and Liaison Service may also be able to help or advise you (01904 726262).